B2B-Login: FREQUENTLY ASKED QUESTIONS

 

Having trouble and need help logging into the WOUNDWO B2B portal? Here you’ll find information and steps on what can be done.

There are two ways to access the B2B portal:

What happens when you enter your email? The email field can behave in three different ways:

Green Frame with Checkmark
This means your email is recognized in our system, and you have access to the B2B portal. If you still cannot log in, try resetting your password.

For more details, see the section "How can I reset my password?"

Red Field with Error Message
This indicates that either the email address is entered incorrectly or you're using an email address that is not recognized in our system.

⚠️ Please check for typos or spaces that may have been accidentally added before or after the email address.

⚠️ It’s also possible that there is currently unusually high login traffic, which may cause the system to malfunction. In this case, please try again in a few minutes, as the login often works smoothly afterward.

If you do not have B2B access or the email address you previously used is still not recognized, please contact your assigned regional management for assistance.

Field Does Not Respond and the Login Button Cannot Be Clicked
This is usually a technical issue with the browser and autofilled forms. Simply click into the email field and make a small change (e.g., add and then remove a space).

⚠️ This issue is particularly common with Firefox browsers.

The form should then proceed as usual, checking your details in our system and enabling the login button.

⚠️ Occasionally, it might take 1-2 additional clicks on the login button before it responds.

No, there is no lockout; even after multiple failed login attempts.

Generally, only individuals who are affiliated with a specialist trade partner have access to our B2B area – unfortunately, we do not offer access to end customers.

If you are a private individual or a retail customer, please use the Retailer Search to contact a specialist dealer near you (Please note, that this function may be region-locked and not available in your country.). Otherwise, we provide some publicly accessible documents for your WOUNDWO product under our Downloads section.

Specialist trade partners who have already placed an order but do not have B2B access can apply for a B2B account. You only need your customer number, which can be found on your invoices, delivery notes, or order confirmations. The request form for a new B2B account is available on the B2B login page.

⚠️ Note: This request is only for new access for individuals not yet known in the system. If you already have access and have forgotten your password, please use the "Forgot Password" feature. For more details, see the section "How can I reset my password?"

How to apply for access:

1. Click on "Request Account" on the login page.

2. Fill out the request form completely and submit it.

Once the data is submitted, the responsible regional manager will receive a notification. They will process the request as soon as possible. Therefore, it may take some time before a request leads to actual B2B access.

 

 

Specialist trade customers who have already placed an order but do not have B2B access can apply for a B2B account. You only need your customer number, which can be found on your invoices, delivery notes, or order confirmations.

There is always a responsible person in regional management – if you have a customer number, you are assigned to a regional manager.

Once your data has been submitted, the responsible regional manager will receive a notification and process the request as soon as possible. It may take some time, and it does not happen immediately.

Whenever a regional manager activates a specialist dealer for B2B access, an email is automatically sent the next day at 04:00 from "noreply@woundwo.com" to the relevant individuals. Please check your spam folder if you have not received the email.

Forgot your password for B2B access? No problem! You can reset it in just a few steps:

1. On the login page, click on the "Forgot Password" link.

2. Enter your email address that you used to register for B2B.

3. If your email address is recognized, the field will turn green, and you can click "Reset Password."

4. If your email address is not recognized and no green frame appears, check that you’ve entered the correct email address and spelling. If the issue persists, please contact your regional manager.

5. You will receive an email with a link to reset your password. If you do not receive the email within a few minutes, please check your spam folder.

6. After successfully changing your password, you can log in with your new credentials.

If you haven't found what you're looking for here, please contact us – we will be happy to assist you with your request.