WARRANTY CONDITIONS
 

1. WARRANTY PERIOD
1.1.Within the warranty period of 5 years from delivery, we will remedy all defects to the awning which can be proven to result from manufacturing, material or design defects.
1.2 The 5-year warranty automatically comes into effect upon delivery of the awning.

2. CONDITIONS FOR THE PROVISION OF WARRANTY SERVICES ARE:
2.1. Immediate inspection of the awning upon delivery to ensure it is free from defects. If defects are found, the awning must not be installed.
2.2 The awning is correctly installed by the authorised WOUNDWO specialist dealer in accordance with the assembly instructions, using only original mounting parts.
2.3. You must notify us promptly in writing in the event of any claim. Please provide the following information: date of damage, nature and extent of the damage, invoice date and number, name and address of the customer.

3. SETTLEMENT OF CLAIMS
3.1. Where defects are accepted by us as being covered by warranty, the remedying of such defects will involve the specialist dealer dismantling the awning and sending it to our factory.
3.2. We will assume all material costs necessary to correct the defects that fall under the terms of the warranty within the period specified in Item 1.

4. THE FOLLOWING ARE EXCLUDED FROM THE WARRANTY:
4.1. Damage to the awning caused by improper installation as a result of failure to follow the installation instructions and failure to use original mounting parts.
4.2. Damage caused by force majeure and exceptional loads, such as the effects of extremely high winds, snow, rain or ice.
4.3. ‘Minor cosmetic flaws’ in awning fabrics, which are set out in the ‘Guidelines for the evaluation of ready-made awning fabrics’ produced by the IVRSA (ITRS e.V. professional group), do not constitute a defect and are therefore not covered by the warranty.
4.4. Parts that are subject to normal wear. These include motors, gearboxes, controllers and covers.
4.5. Visual flaws.

5. OTHER PROVISIONS
5.1. If a damage incident necessitates inspection by our customer service department, no changes must be made to the awning under investigation.
5.2. In the event of a damage incident, the subsequent procedure will be conducted in writing. For insurance reasons, it is not possible to resolve the matter over the telephone.
5.3. All claims under the warranty shall be null and void if third party spare parts are used or following any repairs made by persons who are not authorised WO&WO specialist dealers, or if any changes are made to the awning.